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<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">You’ll be their person on the inside. You’ll be our clients’ key point of contact with our teams, making sure we meet their needs and exceed their expectations.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll roll out the red carpet. You handle onboarding of new clients, and new client setup, including initial meetings, setting up collaboration tools, preparing contracts and work orders, and invoice scheduling.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll grow the business. You’ll identify opportunities to expand our relationships with clients, introducing new services, solutions, or ideas that align with their needs and drive mutual success.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll think ahead. You proactively identify and address any concerns or issues our clients may have, striving to build successful long-term relationships.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll connect the dots. By understanding each client’s goals and challenges, you’ll proactively suggest initiatives that add value and strengthen partnerships.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll be a bridge and a builder. You’re the connection between our clients and teams, fostering clear communication, resolving challenges, and ensuring satisfaction all around.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll keep everyone on the same page. You keep the lines of communication between our clients and our teams open and as clear as a mountain spring, and generally make sure everyone is more or less happy.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll make the trains run on time. You dot the i’s, cross the t’s, coordinate timelines, deliverables, and budgets, ensuring we finish on time and on budget.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll show the way. You’ll help to lead and mentor a team, providing guidance, support, and coaching to ensure their success.</li>
</ul>

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<li data-stringify-indent="0" data-stringify-border="0">This isn’t your first rodeo. You’ve worked for a minimum of three years in client services or account management, preferably in the so-called “creative” industry.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ve got a nose for business. You have a knack for spotting growth opportunities, whether it’s expanding into new services, upselling, or deepening existing partnerships.</li>
<li data-stringify-indent="0" data-stringify-border="0">You talk the talk. You’re great at building rapport and establishing relationships with clients and colleagues. (In other words, you’re kind of charming.)</li>
<li data-stringify-indent="0" data-stringify-border="0">You walk the walk. You’re organised. You have no problem managing multiple projects simultaneously, and prioritising tasks effectively. (In other words, you’re a doer.)</li>
<li data-stringify-indent="0" data-stringify-border="0">You’re solutions-focused. You excel at identifying challenges and finding creative, efficient ways to overcome them, always putting the client first.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’re firm but flexible. You can meet deadlines but also adapt to changing client requirements.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’re not against creative types. Familiarity with design principles and an understanding of the creative process is highly desirable. (And by “highly desirable,” we mean it’s a must.)</li>
<li data-stringify-indent="0" data-stringify-border="0">You know the tools of the trade. You’re proficient in project management tools and Google Suite.</li>
</ul>

Senior Client Services Manager

<ul>
<li>You’re equally at home with all kinds of digital experiences, but you excel in web design and delightful UX.</li>
<li>You’re enthusiastic about tech. Most of our clients are B2B tech companies, so that’s useful.</li>
<li>You’re ambitious, and eager to build something great with us.</li>
<li>You’re not perfect. That’s okay, nobody is. But you’re extremely good at what you do. Your taste is unerring, and your aesthetic is flawless.</li>
<li>You’ve got your act together. You may be a creative spirit, but you dot the i’s, cross the t’s and do what you said you would, when you said you would.</li>
<li>You may not code, but you understand how developers bring your designs to life.</li>
<li>You’re a team player. Together isn’t just a name.</li>
<li>You only wear black. Just kidding, we’re no longer doing that.</li>
</ul>

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