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<ul>
<li>Lead relationships. Own and grow strategic B2B accounts. Be the trusted partner, advisor, and voice of calm.</li>
<li>Own delivery. Drive scopes, timelines, budgets, and internal teams – keeping work moving and clients confident.</li>
<li>Spot growth. Identify new opportunities, shape proposals, and lead upsell conversations with clarity and intent.</li>
<li>Work closely with the team. Support internal communication between strategy, creative, and development – keeping everyone aligned and focused.</li>
<li>Add strategic value. Partner with strategy and creative leads to ensure our work meets real client goals.</li>
</ul>

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<li>5+ years in client services or account management, ideally in brand, digital, or creative agencies</li>
<li>Experience with B2B clients, especially in tech or software, is a strong plus</li>
<li>Confidence leading complex projects and senior client relationships</li>
<li>Fluency with creative processes, project tools, and AI workflows</li>
<li>Clear, calm communication – written, verbal, and in the room</li>
<li>Strong commercial awareness and attention to detail</li>
<li>A proactive, solutions-first mindset</li>
</ul>

Senior Client Services Manager

<ul>
<li>You’re versatile in design, comfortable across multiple disciplines. From decks and social media assets to ad creative, sales materials, web pages, and beyond.</li>
<li>You love building and evolving brands over time — shaping ideas into lasting experiences through ongoing creative partnerships.</li>
<li>You’ve got a solid foundation in marketing. In other words, your creative work is always purposeful, impactful, and aligned with strategy.</li>
<li>You’re adept at managing your time efficiently to meet both our high standards and the needs of our clients.</li>
<li>You bring strong opinions to the table, proactively developing solutions rather than simply reacting to challenges.</li>
<li>You’re a proactive communicator and organiser who efficiently manages their day, asks insightful questions, and confidently presents ideas to clients (all while coordinating effectively with the team).</li>
<li>You have a sharp eye for exceptional design and aren’t afraid to advocate for what truly stands out.</li>
</ul>

<ul>
<li>Bring 3+ years of experience in an agency environment (ideally).</li>
<li>Are proficient in Figma, Adobe CC, and Google Slides.</li>
<li>Are interested in animating in After Effects or Rive (even if you don’t know how).</li>
<li>Have knowledge of generative AI tools and prompting (this would be a bonus).</li>
</ul>

Digital Designer

<ul>
<li>You’re equally at home with all kinds of digital experiences, but you excel in web design and delightful UX.</li>
<li>You’re enthusiastic about tech. Most of our clients are B2B tech companies, so that’s useful.</li>
<li>You’re ambitious, and eager to build something great with us.</li>
<li>You’re not perfect. That’s okay, nobody is. But you’re extremely good at what you do. Your taste is unerring, and your aesthetic is flawless.</li>
<li>You’ve got your act together. You may be a creative spirit, but you dot the i’s, cross the t’s and do what you said you would, when you said you would.</li>
<li>You may not code, but you understand how developers bring your designs to life.</li>
<li>You’re a team player. Together isn’t just a name.</li>
<li>You only wear black. Just kidding, we’re no longer doing that.</li>
</ul>

What you’ll do

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