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<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">You’ll be their person on the inside. You’ll be our clients’ key point of contact with our teams, making sure we meet their needs and exceed their expectations.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll roll out the red carpet. You handle onboarding of new clients, and new client setup, including initial meetings, setting up collaboration tools, preparing contracts and work orders, and invoice scheduling.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll grow the business. You’ll identify opportunities to expand our relationships with clients, introducing new services, solutions, or ideas that align with their needs and drive mutual success.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll think ahead. You proactively identify and address any concerns or issues our clients may have, striving to build successful long-term relationships.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll connect the dots. By understanding each client’s goals and challenges, you’ll proactively suggest initiatives that add value and strengthen partnerships.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll be a bridge and a builder. You’re the connection between our clients and teams, fostering clear communication, resolving challenges, and ensuring satisfaction all around.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll keep everyone on the same page. You keep the lines of communication between our clients and our teams open and as clear as a mountain spring, and generally make sure everyone is more or less happy.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll make the trains run on time. You dot the i’s, cross the t’s, coordinate timelines, deliverables, and budgets, ensuring we finish on time and on budget.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ll show the way. You’ll help to lead and mentor a team, providing guidance, support, and coaching to ensure their success.</li>
</ul>

<ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0">
<li data-stringify-indent="0" data-stringify-border="0">This isn’t your first rodeo. You’ve worked for a minimum of three years in client services or account management, preferably in the so-called “creative” industry.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’ve got a nose for business. You have a knack for spotting growth opportunities, whether it’s expanding into new services, upselling, or deepening existing partnerships.</li>
<li data-stringify-indent="0" data-stringify-border="0">You talk the talk. You’re great at building rapport and establishing relationships with clients and colleagues. (In other words, you’re kind of charming.)</li>
<li data-stringify-indent="0" data-stringify-border="0">You walk the walk. You’re organised. You have no problem managing multiple projects simultaneously, and prioritising tasks effectively. (In other words, you’re a doer.)</li>
<li data-stringify-indent="0" data-stringify-border="0">You’re solutions-focused. You excel at identifying challenges and finding creative, efficient ways to overcome them, always putting the client first.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’re firm but flexible. You can meet deadlines but also adapt to changing client requirements.</li>
<li data-stringify-indent="0" data-stringify-border="0">You’re not against creative types. Familiarity with design principles and an understanding of the creative process is highly desirable. (And by “highly desirable,” we mean it’s a must.)</li>
<li data-stringify-indent="0" data-stringify-border="0">You know the tools of the trade. You’re proficient in project management tools and Google Suite.</li>
</ul>

Senior Client Services Manager

<ul>
<li>You’re equally at home with all kinds of digital experiences, but you excel in web design and delightful UX.</li>
<li>You’re enthusiastic about tech. Most of our clients are B2B tech companies, so that’s useful.</li>
<li>You’re ambitious, and eager to build something great with us.</li>
<li>You’re not perfect. That’s okay, nobody is. But you’re extremely good at what you do. Your taste is unerring, and your aesthetic is flawless.</li>
<li>You’ve got your act together. You may be a creative spirit, but you dot the i’s, cross the t’s and do what you said you would, when you said you would.</li>
<li>You may not code, but you understand how developers bring your designs to life.</li>
<li>You’re a team player. Together isn’t just a name.</li>
<li>You only wear black. Just kidding, we’re no longer doing that.</li>
</ul>

Design Director

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GitHub

X.com

Stytch

For most, stolen or weak passwords are a big problem. For the founders of Stytch, they were a big opportunity. Their goal: solve authentication once and for all, and become the go-to developer platform for authentication products. With vast reserves of ambition, technology and funding, the only thing missing was a stronger brand.

Having ascended to unicorn status, it was time for Stytch to get a brand and website to match. Something that would clarify their product strategy,  strategically position the company as the all-in-one authentication platform, as well as appeal to all those enterprise customers who stand to gain the most from implementing bulletproof authentication. You know, the usual.

The basic building blocks of Stytch’s brand were already in place, but some essential components were missing. We set about clarifying and simplifying, making the brand cohesive, approachable and resonant, especially for the primary audience of developers.

Reed McGinley-Stempel

Founder, Stytch

An ingredient brand, built to be integrated into third party products (think “Intel Inside”), a lot of the messaging on Stytch’s website was about making the invisible visible. We wanted the website to tell a really interesting and interactive story of where Stytch is the magic wand that makes all of the hero’s problems go away.

As one would expect from a company of developers, Stytch’s team had strong opinions about their site. Our developers were happy to adopt their tech stack for the build, using Next.js 12, a powerful framework with great performance and flexibility.

You shall not password.

Please exit your password.

Stytching it all together.

Brand aid.

Cloak of visibility.

Next, please.

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Overview

What we did